1. Free Entertainment, Not Gambling
Lucky Flare Hub is a free-to-play social casino. The demo games on the Service use virtual coins that have no monetary value, no real-money stakes are involved, and no real-money prizes are awarded. The Service is built for entertainment, not for gambling, and in-game outcomes have no predictive relationship to real-money gambling outcomes.
2. Healthy Play Habits
Even when no money is at risk, time spent on social casino games adds up. We encourage you to:
- set a session length that fits comfortably alongside your other commitments;
- take a short break every 30–45 minutes;
- stop when you stop having fun, rather than chasing the next round;
- balance time on Lucky Flare Hub with other interests, exercise and rest;
- use built-in timers, screen-time tools or browser extensions if you want help limiting sessions.
3. Recognising Warning Signs
It may be time to step back if you find yourself:
- spending more time on social casino games than you planned;
- feeling restless, anxious or irritable when you cannot play;
- using social casino play to escape stress, low mood or other problems;
- hiding how often or how long you play from family or friends;
- feeling drawn from free demos toward real-money gambling.
Free social casino play does not pose the same financial risks as real-money gambling, but the patterns above are worth taking seriously regardless of the platform.
4. UK Support and Help Lines
If you, or someone close to you, is concerned about gambling-related behaviour, free and confidential help is available in the UK:
- National Gambling Helpline (run by GamCare) — 0808 8020 133, free, 24 hours a day.
- GamCare — gamcare.org.uk — information, live chat and treatment referrals.
- BeGambleAware — begambleaware.org — independent advice and support resources.
- GAMSTOP — gamstop.co.uk — the UK national online self-exclusion scheme covering licensed gambling websites.
- Gordon Moody — gordonmoody.org.uk — residential treatment for severe gambling problems.
5. Self-Help Tools You Can Use Today
- Use your operating system’s screen-time or focus features to cap daily browser time.
- Install reputable blocking software (such as Gamban or Net Nanny) to remove access to gambling-style sites at the device level.
- Configure your bank or card provider’s gambling block to prevent real-money gambling transactions.
- Tell someone you trust if you want help staying within healthy limits.
6. Voluntary Self-Exclusion at Lucky Flare Hub
If you want to step away from Lucky Flare Hub itself, send an email to [email protected] with the subject line “Self-Exclusion” and the email address you signed up with. We will mark the record so you are not invited to return and will, where technically feasible, restrict future sign-ups using the same details. Self-exclusion at Lucky Flare Hub does not replace GAMSTOP, which covers the much wider network of UK-licensed gambling websites.
7. Protecting Children and Young People
Lucky Flare Hub is intended for adults 18 and over. If you share devices with children or young people:
- do not save your sign-up details on shared browsers;
- use parental control software or device-level age restrictions;
- have a conversation about why social casino games are 18+ even when no money is involved.
If you are concerned that a young person is using gambling-style content, the resources at GamCare include guidance written specifically for parents and carers.
8. How We Promote Responsible Play
We design the Service to keep entertainment in the foreground and real-money behaviour out of it. We use clear “free demo” labelling, do not advertise odds or jackpots, do not link to real-money operators, and surface help resources in our footer and on this page.
9. Contact
Questions, feedback or self-exclusion requests can be sent to [email protected].