1. Who We Are
Lucky Flare Hub is the operator of the website at luckyflarehub.com and is the data controller responsible for personal information processed in connection with the Service. References to “we”, “us” and “our” mean Lucky Flare Hub. References to “you” mean any person who interacts with the Service.
2. Information We Collect
We collect personal information in the following categories:
- Sign-up information. When you complete the sign-up form to launch a demo game we collect details such as your name or initials, email address, age confirmation and consent flags.
- Communications. When you contact us by email or via the contact form we collect your message, your contact details and any information you choose to share.
- Technical data. When you visit the Service we automatically receive limited technical information such as your IP address, browser type, device characteristics and timestamps. We use this to keep the Service secure and reliable.
- Local storage. The Service stores small pieces of data in your browser to remember your age confirmation, cookie choices, virtual coin balance and sign-up state. See our Cookie Policy for details.
3. How We Use Your Information
We use the information we collect to:
- provide, operate and maintain the Service;
- verify that you meet the eligibility criteria, including the 18+ age requirement;
- respond to your enquiries and support requests;
- protect the Service from abuse, fraud and security threats;
- comply with legal and regulatory obligations.
We do not use your information for automated decision-making that produces legal or similarly significant effects on you, and we do not use your information for behavioural advertising.
4. Lawful Bases for Processing
Under the UK GDPR we rely on the following lawful bases:
- Performance of a contract — to provide the Service you have signed up to use.
- Legitimate interests — to keep the Service secure, prevent fraud and improve our content. We balance these interests against your rights and freedoms.
- Consent — for non-essential cookies, marketing communications (if any) and any optional features that require it. You can withdraw consent at any time.
- Legal obligation — where we are required to retain or disclose information to comply with applicable law.
5. Sharing Your Information
We do not sell personal information. We share information only with:
- Service providers who process information on our behalf — including our hosting provider, content delivery and security partner (Cloudflare), and anti-spam services. These providers are bound by written agreements that restrict how they may use your data.
- Demo game studios when you launch a third-party demo game; the studio may collect technical information independently under its own privacy notice.
- Authorities where we are legally required to do so, for example to comply with a court order or regulatory request.
6. International Transfers
Some of our service providers operate outside the United Kingdom. Where personal information is transferred outside the UK we rely on appropriate safeguards such as the UK International Data Transfer Agreement, Standard Contractual Clauses, or an adequacy decision recognised by the UK government.
7. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes described in this Policy, taking into account legal, regulatory and operational requirements. Sign-up records are retained while your interaction with the Service is active and for a reasonable period afterwards. Support correspondence is retained to provide continuity of service and to resolve disputes.
8. Your Rights
Subject to applicable law, you have the right to:
- access the personal information we hold about you;
- request that we correct inaccurate or incomplete information;
- request that we delete your personal information;
- request that we restrict or object to certain processing;
- request a copy of your information in a portable format;
- withdraw any consent you previously gave us;
- lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
To exercise any of these rights email [email protected]. We may need to verify your identity before responding.
9. Children
Lucky Flare Hub is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete that information.
10. Security
We use reasonable technical and organisational measures to protect personal information from accidental loss, unauthorised access, alteration, disclosure or destruction. However, no online service can be guaranteed to be perfectly secure, and we cannot promise the absolute security of your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when this version took effect. Material changes will be brought to your attention through the Service.
12. Contact
For privacy questions, requests, or to exercise your rights, contact [email protected].